Returns Policy 

We understand there may be circumstances where you may need to return an item to 

us. Our returns policy is set out below. We will always process returns in accordance 

with this policy. 

 

If you have any questions about making a return, or about the contents of this policy, 

you can contact us using the contact details below: 

 

Telephone: 07727908804 

Email: balancedwitchcraft@gmail.com 

 

If you are not happy with the way we deal with your return, you can raise a complaint. 

 

This section sets out our goodwill returns policy. If you change your mind and would 

like to return your item, you should follow the steps set out in this section. Please 

refer to the section below in relation to faulty items. 

 

If you change your mind and would like to return an item you can bring it to our store 

within 14 calendar days of your purchase. The item must be unused and in its 

original packaging. You must provide us with proof of your purchase which will 

usually be your receipt. We will conduct a quality check in-store to ensure the item is 

in sale condition. 

 

Subject to the outcome of the quality check, we will reimburse you by way of store 

credit which you shall be entitled to use against any product in store. If you paid for 

the item by using a gift card or voucher, you will be credited with that amount on your 

gift voucher. 

 

Please note that some items may be excluded from our change-of-mind returns 

policy. If this is the case, this fact will always be marked on the non-returnable 

products and made clear to you at the time of your purchase. Items which are nonreturnable in these circumstances include: 

 

 

This section does not affect your statutory rights. If your item is faulty or 

unsatisfactory, please refer to the section below. 

 

The goods that you receive from us must be: 

- of a satisfactory quality; 

- fit for purpose; and 

- match any description, sample or model by reference to which they were sold. 

 

We really hope that you will not need to return a faulty item to us. If you do need to 

do so, you should follow the instructions in this section. 

If you are returning a faulty item within 30 calendar days of purchasing your goods 

you can request a full refund from us. 

 

If you are returning a faulty item after this period you may request a repair or 

replacement from us in the first instance. If you are still not happy after a repair or 

replacement, you may be entitled to all or some of your money back, in accordance 

with your consumer rights. 

 

You can return a faulty item to us at our store. Please make sure you bring your proof 

of purchase with you. 

 

The rights in this section exist separately from any warranty you may also have. 

Please contact us if you would like to discuss any applicable warranty.